Digital Transformation puts technology at the heart of an organization’s products, services and operations—to help accelerate the business and competitively differentiate itself—to improve the experience for its customers. This is achieved using smarter products, data analytics and continuous improvement of products and services through the use of software.
The goal of digital transformation is for an organization to be able to deliver a differentiated product or service to the market—whether through a capability that nobody else offers, or the speed with which one can offer it. In doing so, an organization becomes the trusted, go-to option for its target customers.
IT Transformation is an initiative to accelerate the digital delivery of modern IT services and applications that can differentiate a business, its products and operations. To transform IT, organizations must follow a well-planned strategy. Regardless of industry and IT maturity at the company, the strategy includes three critical steps:
• Modernizing critical IT infrastructure so that it is efficient in terms of operational expense and management overhead
• Automating IT processes to reduce risk and accelerate the provisioning and deployment of applications
• Transforming IT processes and operations to align IT staff and roles as tightly as possible to the business and its customers